Choose Insurance Brand

ProviderClaims RatingClaim Contact Details
1300 InsuranceAuto & General Insurance Company Limited1300 467 872
1st For WomenAuto & General Insurance Company Limited1300 362 721
AAMIAAI Limited13 22 44
AI Insurance Holdings Pty Limited GroupHollard Insurance Company Pty Ltd1300 00 33 03
AIG AustraliaAIG Australia Limited03 9522 4000
Allianz Australia LimitedAllianz Australia Limited1300 300 573
Ansvar Insurance LimitedAnsvar Insurance Limited1300 761 060
ANZQBE Insurance Australia Ltd13 16 14 (24 hours, 7 days)
APIAAAI Limited13 50 50
Arab BankAllianz Australia Limited1300 203 025
Australia PostAuto & General Insurance Company Limited1300 885 996
Avea Insurance LimitedAvea Insurance Limited1800 999 977
Bank of MelbourneWestpac General Insurance Limited/Allianz Australia Limited1300 200 850
BANKSAAllianz Australia Limited1800 825 200
BankwestCommonwealth Insurance Limited13 24 23
Bendigo BankCGU Insurance Ltd1300 557 155
BingleAAI Limited1300 735 640
BOQ (Bank of Queensland Limited)Vero Insurance Ltd1800 67 55 11
Budget DirectAuto & General Insurance Company Limited1800 069 336
Bupa CGU Insurance Ltd134 135
CashbackAuto & General Insurance Company Limited1300 659 019
CGU Insurance LimitedCGU Insurance Ltd13 24 81
CitibankAllianz Australia Limited1800 305 422
ColesWFI Insurance Limited1300 265 374
Commonwealth Insurance LimitedCommonwealth Insurance Limited13 24 23
Dawes Underwriting AustraliaGreat Lakes Australia1300 188 299
Elders Insurance (Underwriting Agency) Pty LimitedElders Insurance (Underwriting Agency) Pty Limited1300 554 184
GE InsuranceAuto & General Insurance Company Limited1800 800 230
GIO General LimitedAAI Limited13 14 46
HBF Health LimitedCGU Insurance Ltd1300 559 867
Hollard Insurance Company Pty LtdHollard Insurance Company Pty Ltd02 9253 6600
HSBCAllianz Australia Limited1300 205 060
ibuyecoAuto & General Insurance Company Limited1300 558 225
IMBVero Insurance Ltd1300 78 08 97
InsureMyRide AAI Limited00000000
Just Car InsuranceAAMI Limited13 13 26
K MartWFI Insurance Limited1300 590 766
LexusAioi Nissay Dowa Insurance Company Australia Pty Ltd1300 658 067
LSVWFI Insurance Limited133 578
MB InsuranceQBE Insurance Australia Ltd02 9966 9777
Myer InsuranceQBE Insurance Australia Ltd1300 155 694
National Australia Bank LimitedAllianz Australia Limited1300 555 013
NRMA InsuranceInsurance Australia Limited132 132
ozicareAuto & General Insurance Company Limited1800 181 543
People's Choice Credit UnionCGU Insurance Ltd13 11 82
Progressive DirectProgressive Direct1300 CLAIMS (252 467)
QBE Insurance Australia LtdQBE Insurance Australia Ltd133 723
RAA RAA 08 8202 4567
RAC Insurance LimitedRAC Insurance Limited1300 889 162
RACQ InsuranceRACQ Insurance13 72 02
RACT Insurance Pty LtdRACT Insurance Pty Ltd13 27 22
RACVInsurance Manufacturers of Australia Pty Ltd13 19 03
Real InsuranceHollard Insurance Company Pty Ltd13 19 48
ResiliumAAI Limited131 437
Retirease InsuranceAuto & General Insurance Company Limited1800 775 223
SGICInsurance Australia Limited133 233
SGIOInsurance Australia Limited133 233
ShannonsAAI Limited13 46 46
Silver FoxAuto & General Insurance Company Limited1300 858 642
Suncorp InsuranceAAI Limited13 25 24
Super CheapAuto & General Insurance Company Limited1300 885 996
Swann InsuranceSwann Insurance1300 657 318
Swann Insurance (Aust) Pty LtdInsurance Australia Limited1300 657 318
TIO (Territory Insurance Office)Allianz Australia Limited1300 301 833
ToyotaAioi Nissay Dowa Insurance Company Australia Pty Ltd1300 658 027
Vero (Australia)AAI Limited1300 888 073
Virgin MoneyAuto & General Insurance Company Limited1800 662 884
Westpac (Australia)Allianz Australia Limited1800 502 077
WFI Insurance LimitedWFI Insurance Limited1300 934 934
Woolworths InsuranceHollard Insurance Company Pty Ltd1300 10 1234
Youi InsuranceYoui Insurance13 9684

To see how we rate, please visit

Last updated: 6 June 2016

Insurance is a promise. A promise to look after you should you have a claim and suffer financial loss.

While some insurers pride themselves on their customer service and actively look for ways to pay your claim, others seem to look to deny the claim and appear to be thinking more of their bottom line, than their customers’ well-being.

It is too late after a claim to find out how your insurer is going to look after your claim.

Welcome to LMI, a site that rates the claims service of Australian insurers by product class without fear or favour. Simply choose the type of insurance you are interested in and then choose any of the insurers listed to see their comparative rating from to . Five stars being the highest possible rating denoting excellent claims service.

Our experience shows that few people remember the price of insurance when a claim occurs. Most want the very best claims service and a fair deal.

How We Rate

Claims Excellence Award Winners 2015

The LMI Claims Service Award for 2016 was presented to NTI who achieved the only 5 star rating on LMI ClaimsComparison for Commercial Motor. Well done to the NTI Claims Department.

Allan Manning presenting the LMI Claims Service Award to NTI’s Chief Executive Officer Mr Tony Clark LMI Group’s Managing Director, Allan Manning presenting the LMI Claims Service Award to NTI’s Chief Executive Officer Mr Tony Clark.
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To acknowledge those claims teams that provide the highest level of service to their customers by product class, LMI ClaimsComparison may present an annual Claims Excellence Award. The Award is granted to the claims team that has achieved the highest individual rating using the claims star rating criteria as explained under How We Rate. This is the sole criteria. LMI ClaimsComparison reserve the right not to make an award in any year and in any category where the overall score is not considered high enough.