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ProviderClaims RatingClaim Contact Details
1300 InsuranceAuto & General Insurance Company Limited1300 467 872
1st For WomenAuto & General Insurance Company Limited1300 362 721
A & G Insurance Services Pty LtdAuto & General Insurance Company Limited1300 858 747
AAMIAAMI (Australian Associated Motor Insurers Limited)13 22 44
AI Insurance Holdings Pty Limited General InsurerAI Insurance Holdings Pty Limited General Insurer1300 00 33 03
AIG Australia Insurance Limited (Previously Chartis)AIG Australia Limited1800 222 123 (Motor) 1800 729 359 (Home & Contents) 1300 030 886 (SME) 1800 339 663 (Travel)
Allianz Allianz 1300 300 573 (Brokers); 13 26 64 (Direct)
Ansvar Insurance LimitedAnsvar Insurance Limited1300 761 060
ANZQBE Insurance Australia Ltd13 16 14 (24 hours, 7 days)
APIASuncorp Metway Insurance Limited13 50 50
Arab BankAllianz 1300 203 025
Australia PostAuto & General Insurance Company Limited1300 885 996
Avea Insurance LimitedAvea Insurance Limited1800 999 977
Bank of MelbourneWestpac General Insurance Limited1300 200 850
BANKSAWestpac General Insurance Limited1300 656 345, 24 hours a day, 7 days a week
BankwestAAI Limited1800 244 294
Bendigo BankCGU Insurance Ltd1300 557 155
BingleAAMI (Australian Associated Motor Insurers Limited)1300 735 640
BOQAAI Limited1800 67 55 11
BudgetAuto & General Insurance Company LimitedHome: 1800 069 336. Car: 1300 139 591. Travel: 1800 444 424
Bupa (previously Mutual Community General Insurance)CGU Insurance Ltd134 135
CashbackAuto & General Insurance Company Limited1300 659 019
CGU Insurance LimitedCGU Insurance Ltd13 24 81
CitibankQBE Insurance Australia Ltd1800 305 422
ColesWFI1300 265 374
Commonwealth Insurance LimitedCommonwealth Insurance Limited13 24 23
DawesGreat Lakes Australia1300 188 299
Elders Insurance (Underwriting Agency) Pty LimitedElders Insurance (Underwriting Agency) Pty Limited1300 554 184
GE InsuranceAuto & General Insurance Company Limited1800 800 230
GIO General LimitedAAI Limited13 14 46
HBF Insurance Pty LtdHBF Insurance Pty Ltd1300 559 867
Hollard Insurance Company Pty LtdHollard Insurance Company Pty Ltd02 9253 6600
HSBCAllianz 1300 205 060
ibuyecoAuto & General Insurance Company Limited1300 558 225
IMBAAI Limited1300 78 08 97
InsureMyRide Suncorp Metway Insurance LimitedOnline only claims process.
Just Car InsuranceAAMI (Australian Associated Motor Insurers Limited)13 13 26
K MartWFI1300 590 766
LexusAioi Nissay Dowa Insurance Company Australia Pty Ltd1300 658 067
LSVWFI133 578
MB InsuranceMB InsuranceQLD (07) 5530 2399 NSW (02) 9966 9777 VIC/TAS (03) 9602 4268 SA (08) 8410 1788 WA (02) 9966 9777
Myer InsuranceQBE Insurance Australia Ltd1300 155 694
National Australia Bank LimitedAllianz 1300 555 013
NRMA InsuranceInsurance Australia Limited132 132
ozicareAuto & General Insurance Company LimitedCar: 1300 360 066. Home: 1800 181 543
People's Choice Credit UnionCGU Insurance Ltd13 11 82
Progressive DirectProgressive Direct1300 CLAIMS (252 467)
QBE Insurance Australia LtdQBE Insurance Australia Ltd133 723
RAA RAA 08 8202 4567
RAC Insurance LimitedRAC Insurance Limited1300 889 162
RACQ InsuranceRACQ Insurance13 72 02
RACT Insurance Pty LtdRACT Insurance Pty Ltd13 27 22
RACVInsurance Manufacturers of Australia Pty Ltd13 19 03
Real InsuranceHollard Insurance Company Pty Ltd13 19 48
ResiliumAAI Limited131 437
Retirease InsuranceAuto & General Insurance Company Limited1800 775 223
SGICInsurance Australia Limited133 233 Business Customers 132818
SGIOInsurance Australia Limited133 233 Business Customers 132818
ShannonsSuncorp Metway Insurance Limited13 46 46
Silver FoxAuto & General Insurance Company Limited1300 858 642
St George UnderwritingWestpac General Insurance Limited1300 655 489
Suncorp Metway Insurance LimitedSuncorp Metway Insurance Limited13 25 24
Super CheapAuto & General Insurance Company Limited1300 885 996
Swann Insurance (Aust) Pty LtdInsurance Australia Limited1300 657 318
TIOTIO (Territory Insurance Office)1300 301 833
Torque UnderwritingTorque Underwriting133 578
ToyotaAioi Nissay Dowa Insurance Company Australia Pty Ltd1300 658 027
Vero (Australia)AAI Limited1300 888 073
Virgin MoneyAuto & General Insurance Company Limited1800 662 884
Westpac (Australia)Westpac General Insurance Limited1300 369 989
WFIWFI1300 934 934
Woolworths InsuranceHollard Insurance Company Pty Ltd1300 10 1234
Youi InsuranceYoui Insurance13 9684

To see how we rate, please visit www.claimscomparison.com/HowWeRate.aspx

Last updated: 6 June 2015


Insurance is a promise. A promise to look after you should you have a claim and suffer financial loss.

While some insurers pride themselves on their customer service and actively look for ways to pay your claim, others seem to look to deny the claim and appear to be thinking more of their bottom line, than their customers’ well-being.

It is too late after a claim to find out how your insurer is going to look after your claim.

Welcome to LMI ClaimsComparison.com, a site that rates the claims service of Australian insurers by product class without fear or favour. Simply choose the type of insurance you are interested in and then choose any of the insurers listed to see their comparative rating from to . Five stars being the highest possible rating denoting excellent claims service.

Our experience shows that few people remember the price of insurance when a claim occurs. Most want the very best claims service and a fair deal.

How We Rate

Claims Excellence Award Winners 2015
Home & Contents Coming soon...
Private Motor Coming soon...
Small Business/Farm Coming soon...
To acknowledge those claims teams that provide the highest level of service to their customers by product class, LMI ClaimsComparison may present an annual Claims Excellence Award. The Award is granted to the claims team that has achieved the highest individual rating using the claims star rating criteria as explained under How We Rate. This is the sole criteria. LMI ClaimsComparison reserve the right not to make an award in any year and in any category where the overall score is not considered high enough.